·The item received is included in thisterm, be it a laptop in conditions described as optimal, or a part of a laptopor electronic product that is included in this term.

·The customer has altered the software ofthe laptop through an update not corresponding to it.

·The customer has voluntarily orinvoluntarily damaged any physical component of the purchased item.

·The product you received does not match thedescription of the purchase.

·The product you received arrived damaged and does notmatch the description.

·The product you received arrived with damagedpackaging.

·The product you received has software or hardware errorsthat were not mentioned in the description.

·In case of an error of the aforementioned, contact usimmediately and, if possible, send us photos of the element.

“Ifyou need to return the product on your own initiative, you must pay theshipping and return costs”.