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We at IER do our best to ensure every product offered for sale is free of any problems or issues. All of our items for sale are tested for full functions and are considered R2/Ready for Reuse We are here to assist you whenever necessary, so if you have any questions or concerns send us a message and we will typically respond within 24 hours, excluding weekends and holidays. Our business hours are from 6:30am - 4pm EST Monday through Thursday. Any offers made on items for sale outside of our normal business hours will typically be responded to on the next business day. Offers made after 4pm EST on Thursday will expire before we are able to view them! If you receive and wish to return an item for any reason you have 30 days from the date of delivery to contact us to resolve the issue. Failure to contact us within this 30-day period will result in your return request being denied. This correlates to \'s \"Money Back Guarantee policy\".THE DECISION WHETHER TO ACCEPT A RETURN (THAT IS OUTSIDE OUR WARRANTY DESCRIPTION) IS SOLELY AT OUR DESCRETION. MESSAGE US VIA FOR ANY RETURN REQUESTS!!ANY ITEMS RECEIVED BACK TO US WITHOUT APPROVAL WILL BE RETURNED TO SENDER! For a faster return process please make sure the item is shipped back with all of its related parts and/or accessories and in the same condition that you received it in. You as a buyer agree to pay return shipping for all returns unless a working item, advertised as such, arrives non-functional, damaged, or not as described. We will NOT be responsible for any compatibility issues. It is the responsibility of the buyer to do their own homework and ensure the product is compatible with what they are purchasing it for. If buyer has any questions concerning the item...contact us prior to purchasing the item in question. Returns will NOT be accepted due to \"wrong item purchased\" or \"changed my mind\" reason\'s. Some listings may not come with software required for the unit. If it is not listed, it does not come with it. If you return an item in any condition other than what you received the item in, such as damaged, missing parts/accessories, etc. we as a seller reserve the right to deduct an amount from your refund equal to the overall decrease in value of the item. This correlates with \'s \"Condition of returned items policy\". When receiving an item and the packaging is noticeably damaged, please notify us immediately for assistance. Please understand that opening cases in without allowing us to correct any potential issue hurts our seller rating, which is something we take pride in! All orders are typically shipped out within 1 business day, but please allow up to 2 business days for processing and packaging. As a reminder our business days are Monday-Thursday, any order placed on Thursday or later will typically ship out on the following Monday. Shipping costs are based on weight and off of ship-to location. We primarily ship items through FedEx for all US orders. UPS shipment may be arranged by the buyer. Some orders may also be shipped via USPS at our discretion. For international sales we only ship items through \'s Global Shipping Program. We do not ship items to APO, FPO, or PO Boxes. If a shipment has a tracking number, it will automatically be sent to you after the shipment is processed. We are NOT responsible for any damaged items that are delivered beyond the address we shipped to by a Third-party shipper. Please note for international sales we do not accept returns for any reason. If a purchase would be covered by \'s \"Money Back Guarantee\" you as a buyer will be issued a full refund where applicable upon providing sufficient evidence that the order does qualify to be covered under \'s \"Money Back Guarantee\".
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