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FedEx GROUND SHIPPING IS ONLY AVAILABLE IN THE CONTINENTAL U.S
CHOOSE 2ND DAY AIR OR CONTACT ME FOR ALTERNATE SHIPPING OPTIONS
INTERNATIONAL BUYERS PLEASE NOTE UNLESS USING THE GLOBAL SHIPPING PROGRAM
· We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
If you are not completely satisfied with your purchase, Audio & Video Universe offers a 30 day right of return on most items subject to the terms and conditions identified below.
· To return items, obtain a Return Authorization (RMA) number via . RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept returns without an RMA number.
· Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as Audio & Video Universe will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.
· Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
