Return & Refund
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
Please contact us to request a return authorization. Your name, sale number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our working time:
Beijing time :Monday to Friday 9:00 am to 6:30 pm.
We do not work holidays in China.
if you send email to us,In our working hours will be resumed within 48 hours.
If you we are not satisfied with the product or service ,please contact me and don't give us negative or natural response,We must give you a satisfactory solution.
response & DSRs (Detailed Seller Ratings).We depend on our reputation and customer satisfaction to succeed.Therefore, Your response and DSRs are extremely importantto us as better DSR scores affect our search placement on .
We would like to earn your good response and 5 star DSR rating. Your action will help us offer our milk and bread . If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting yourscores!
Shipping and Payment
Shipping and Payment
※Shipping to US/AU/UK:
Ship via USPS First Class Mail. ETA 8 to 15 business days.
※International Shipping:
Ship via China Postal Service Airmail. ETA 3 to 6 Weeks. You may sometimes experience longer delivery time due to customs-related delays. Please let us know. ( No service on Sundays and public holidays)
※Only PayPal accepted
※Payment must be received within 7 business days of sale closing
※Ship to confirmed address ONLY
Warranty and response
※All of our items are thoroughly tested and are guaranteed to be 100% functional and covered by a DOA warranty. If for any reason you receive an item in a nonworking condition or your item is "Not as Described" please contact us through 's messaging system and we will work with you resolve all issues.
※We guarantee you a five star shopping experience with us. If you are not satisfied with your purchase, please contact us within 14 days of receipt to return it for a refund or exchange.
※All faulty due to improper installation or improper use will NOT be covered by the warranty. Any physical damage will void your warranty.
Seller’s Note
Please contact us first to solve any issue and we will respond within a reasonable time. We will do our best and help you provide the solution. If you were satisfied with our products and services, please take a moment to give us a nice response and rating.
Thank you so much for always choosing and doing business with us!
