Product Description Item Specification: 1.Nominal Capacity:36WH 2.Voltage: 11.1V 3.Warranty: 12 months Warranty 4.Country/Region of Manufacture:China Compatible With:(use"Ctrl+F" to find your own PN & Model)
AC14B3K AC14B13J AC14B18J KT.0040G.004 KT0030G.004 3ICP5/57/80 4ICP5/57/80
Replacement Model:(use"Ctrl+F" to find your own PN & Model):For
Compatible with
Acer Chromebook 11 CB3-111 13 CB5-311 15 C910
Acer Gateway NE512
Acer Aspire V3-111 V3-111P V3-371 V5-122 V5-122P V5-132 V5-132P
Acer Aspire E3-111 E3-112 E3-112M ES1-511 ES1-512 ES1-111 ES1-111M ES1-131 ES1-311 ES1-331 ES1-511 ES1-512 ES1-520 ES1-521
ES1-531 ES1-731 ES1-731G E5-771 E5-771G
Acer Spin 5
Acer TravelMate X359 X349
Acer Swift 3
Acer Chromebook 11 CB3-111 13 CB5-311 15 C910 AC14B18J
Acer R3-131T R5-431T R5-471T R7-371T R7-372T
NOTE: 1. The battery must be FULLY charged before first use. 2. The battery is stored in a cool and dry place. 3. Do not Separation, extrusion, and impact. 4. Do not put battery into water and fire. 5. Keep away from children.
FAQ:1.Q:why battery don't hold a charge, how to fix it?
A:this is new battery, for first use, we suggest buyer:
Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
you charge the battery when power lower than 20%. If available, connect ac charger when doing computer work.
If run the battery shut down often, it will shorten the battery life.2.Q:battery can't charge fully, how to fix it?
A: Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.3.Q:Battery can't be recognised by my laptop, do i need exchange a new one,
A:we met this issue before, maybe because of your laptop system, we suggest you can:
Remove all battery drivers
Remove battery
Connect laptop using AC charger, double check no battery drivers installed
Connect battery
Drivers will install automatically
Full charge the battery by ac adapter
Leave charger and let the battery drain to shut offRepeat full charge and full discharge about 2 times.
if still not be solved, please contact us and exchange a new one.4:Q:Battery dies suddenly at about 20%, do I need to recalibrate?
A:Kindly check the battery settings and BIOS, do reset something,
then:
Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times
5:Q:What should i do if i didn't receive my item? Or the item i received is not the same,broken,not work or any problems? A:Please select: I have question about the using my item or i want to send the seller a message. We will respond you within 24 business hours.(Exclude Sat, Sun and Public holiday)
Delivery details: 1, Items are generally shipped out within 24 hours after your payment has been cleared (Sat. & Sun. excluded.)
2, Our 100% item locate USA Local warehouse. NOTE:Once order shipped, we will not be able to intercept cancellations or change addresses. 3,Shipment by Hermes and Royal Mail. More than 95% delivery within 2 to 3 biz days. Exclude public holiday. 4,More than 90% order's placed before cut-off time will be dispatched at one day, even at same day. Currently, we could not ship item to following areas.
"APO,FPO,GU" Warrantly & Return
1,We provide 30 days money back on non-defective, undamaged, unused and resalable products. Product is not eligible for refund after the 30-day refund period has expired.
2,We don't cover the failure or damage caused by misuse,accident,modification, inappropriate physical or operating environment,natural disaster, power surge, and improper maintenance or storage.
3,For all returned products, Please contact us for the returning address and Please no return case.
4, In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements. Refund will be made upon receipt of the returned item.
5,If you misuse the Return Policy, our warranty to your purchase will be revoked. Contact & response All emails and messages will be answered in 24 hours. We apologize for the late reply during the holidays. Please ONLY use message center to contact us, so we could NEVER miss your email. We maintain high standards of excellence and strive for 100% customer satisfaction! Just after using the battery, the battery will heat up. This is a normal phenomenon. Please store it in a clean, dry, cool place, away from heat and metal objects. If you have any problem please feel free to contact us, we support 90 days money back & 24h customer service.! Pls contact me at first before open return request,leaving Neutral or Negative response. I will do my best to resolve the issue for you, thanks!