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1.We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues. We strive to ansiwer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience!
2.Our working hours are 9: 00-18.30 Beijing time in China.During this time we will reply your information within 2 hours.
3.If not in the information of our working hours. We will respond to your letter within 24 hours.Regarding freight:
1. The package arrives in countries such as the United States, Italy, Canada, Australia, Germany, France, and the United Kingdom. We usually ship within 2 working days after verification, and it takes approximately 15-25 days to arrive.
2. It takes 7-15 days for the package to arrive in Central and South Asia.
3. It takes 30 to 60 days for the package to arrive in each remote country.
Please pay attention to the shipping time for each country before purchasing.On taxes:
Your payment does not include tax. We don't pay taxes. Before you buy. Please check with your local customs for duty charges. We usually mark commercial invoices of about $20 as "PCB/ keyboard/accessories (gift/sample)' and we are trying to help you reduce or avoid any GST or V.A.T or other import taxes, but we cannot guarantee that no taxes will be charged as this depends on your country's policy.
