Guarantee Category Key Commitments Exceptions/Notes Logistics 1. Delivery within 15natural days after order confirmation2. Real-time tracking with nearby warehousing allocation3. Customized damage-proof packaging (high-strength carton) Excluding remote areas &force majeure; confirm in advance Quality Control 1. Full inspection: appearance, electrical performance (imported equipment)2. Environmental tests: -20℃~60℃ cycle, IP54+ dust/water proof, shock resistance3. Software verification (for intelligent products) & unique traceability file per unit 100% full inspection; equipment regularly calibrated After-sales 1. 12-month free warranty; up to 10-year extended warranty optional2. 2-hour response & 48-hour solution for maintenance3. 5-year paid maintenance for discontinued products; same-function replacement if unrepairable Free service excludes man-made damage/force majeure; keep delivery receipt
Service Item Description Key Notes Discontinued Product Guarantee 5-year paid maintenance; same-function upgraded replacement if unrepairable to ensure continuous production Paid service; replacement matches original functions