*Please note this this software and may not function on computers withnewer operating systems.*Afactoryissued/printedserial number is included with this software,- the use/installationof this number is theresponsibilityof the buyer.*As per policy, we are unable to offer returnson software.Shipping:We ship via USPS Media Mail - tracking will be included. We try to shipwithin 2 business days - sometimes quicker.Return Policy:30 days (excluding software) Items must be returned in same condition as sent.Defects:All our media is guaranteed to play perfectly (excluding downloadable and/oronline content/features). We do not refund shipping costs in cases of buyer's remorse.If any of our listing include "Free Shipping" our cost of shipping (usually about $4.00) willbe deducted from your refund.response:Please message us if you have a problem, we can sort out most situations.Thank You