Snapmaker 5th Anniversary Giftbox
Item List:
- Electric screwdriver*1
- Snapmaker badges *2
- Snapmaker sticker*14
- Snapmaker puzzle*1
- Notebook & pen*1
- Magic turban*1
- Bookmark*1
Contact us
We can be contacted at any time through messages if you have any questions, comments, or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
Payment
• Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.
• We accept all major payment methods.
Shipping
• Orders are shipped within 1 business day after payment has been received, excluding federal holidays within the United States.
• You will receive tracking information within a day of shipment.
Return
We hope that you are completely satisfied with your order. If for any reason, you are not satisfied, you may return most items within 30 days of delivery for a replacement or a refund of the purchased price, minus the shipping and handling. Items that are not permitted to be replaced or returned are described below under "Ineligible Returns/Replacements."
Ineligible Returns/Replacements
We cannot accept for return or replacement any item that has been opened, used, or damaged. If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement).
Defective Products
If you received an item that was defective, please send us a message to our Customer Service.
Packing and Sending Your Return
- Once you have approvedfor the return, pack the items securely in a box. You can use the box the items arrived in or another boxif you prefer. Please ensure all old shippinglabels and barcodes have been removed.
- Affix the shipping label securely to the outside of the box.
- Send your Return to us using an insured or trackable shipper that is most convenient for you.
Returning Free Gifts with Purchase and Promotional Packages
We occasionally offer promotional packages and free gifts with purchase. If you would like to return an item for which you received a free gift, you must also return the free gift in order to receive a refund. Items sold as part of a promotional package may not be returned separately for a refund. For example, if you purchase two items sold together as a promotion, and you would like to make an eligible return for a refund, you are required to return both items together.
Requesting a Replacement
You can request a replacement for the same item if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our storefront.
Requesting a Refund
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.
Processing Your Return
Please allow 2 business days for your return to be processed upon receipt at the warehouse. You will receive notification via Messages confirming that your return has been received and processed. You can also log into your My Account to confirm whether your return has been received and processed. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Undeliverable Shipments
When packages are returned to us as undeliverable, we will attempt to contact you via phone or messages to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with the delivery of your order, send us a message to ourCustomer Service.
Canceling or Changing an Order
Once an order has been submitted, you must contact ourCustomer Serviceto attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the shipping process with the exception of remaining items in a partially shipped order.
