Warranty：12 Months Return & Refund： Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received. Shipping： We ship to address. Please make sure your address in is matched with your shipping address before you pay. Generally, about 5-10 working days to UK, USA, AU, CANADA, France,Germany,Japan Southkorea. Other countries in the region: usually takes 15-30 working days. You may sometimes experience longer delivery time due to customs-related delays. If you we are not satisfied with the product or service ,please contact me and don\'t give us negative or natural response,We must give you a satisfactory solution. Our working time: Beijing time :Monday to Friday 9:00 am to 6:30 pm.