This item has never been removed from factory packaging. We do not remove the item from the factory packaging for the purposes of taking pictures or testing so we can only assume it is fully functional and \"brand new\". We offer a 30-day money back guarantee for all products sold. Must be returned in condition it was received. A lacer bar that click in with no hardware. Ergonomic clips for easy installation and removal, spring loaded clips secure lace bars into the Forward Rackrail.