Toner is NOT included.The poor print quality seen on the printed reports is due to the toner used for testing being old/bad. New toner will print with much better quality.Duplex unit is optional - send message/leave note if not needed.Rollers cleaned & rejuvenated, replaced if very worn.No issues. Fully functional.Cosmetic wear, some scratches scuffs etc.Power cord only.Usage info shown in photos.Photos are of exact item you will receive.Drivers/software disc not included. Often available for free from manufacture websites. Buyer responsible for acquiring necessary software/drivers.2 business day handling time. (M-F)Packed and shipped with care.