The item you are offerding on is a Poly VOYAGER 4320-M Microsoft Teams Certified Headset With Charge Stand 77Z00AA. The Poly Voyager headset is brand new in its original packaging and should function as intended. I have provided photos to make it easier to determine the condition and quality of the Poly Voyager headset. I am selling a variety of goods in my other listings, please check them out if you are interested. Please let me know if you have any questions and I will get back to you as soon as possible.