To use this product the host USB-C port from your device must support DisplayPort Alt Mode and Power DeliveryUse HDMI2.0/DP1.4 or above cables for optimum performance
USB 3.1 Type-C Overview
USB Type-C has a new feature called Alternate Modes which allows you to use non-USB connections with the USB-C cable and connection.Your device automatically uses the appropriate mode if it's supported
Display connection be limitedMake sure the device you're connecting to is supported and that you're using the right cable
DisplayPort connection might not work
Try using a different cable
Try these solution
Make sure your device and cable supports the same USB-C features as the TOTU docking station
Make sure the docking station is connected directly to your host device
Make sure the docking station is connected to the USB-C port on your host device that supports the correct Alternate Mode
For example if you're connecting a USB 3.1 Gen2（Type C） Alt Mode device make sure you connect to the USB-C port that supports Displayport alt mode and power delivery
Possible causes
The docking station you connected to has new features for USB-C that your host device or connect cable doesn’t support
The docking station isn't connected to the correct USB-C port on your host device
The device is using an external hub or dock to connect to the docking station
Too many other Alternate Mode devices or dongles are connected to your host device
Audio/Mic Remind
Plug in this USB C Docking Station sometimes will change the default Audio output device to Docking Station which means your laptop speakers will not work anymore
To make your laptop speaker work please change in your laptop OS setting the audio output device back to laptop speakers
USB Accessories Disabled Solutions
If you experiencing the problem
Solution 1 Please unplug and re-plug
Solution 2 Reset the SMC of your device
To use this product, the host device USB-C port must support DisplayPort Alt Mode and Power Delivery. Driver is needed for TOTU triple display docking station. Please email TOTU service or go to DisplayLink official website to download the driver.
TOTU Docking Station compatible with macOS & Windows USB-C systems.With up to three additional displays via 2 DP&1 HDMI and up to 60W of charging power. Utilizes USB 3.1 in connection with the latest features of TOTU Triple Display Docking Station.
Triple display for Windows and macOS. DisplayPort outputs and Gigabit Ethernet via DisplayLink DL-6950 "Alt Mode". HDMI port supports up to 3840x2160 4K@30Hz. DisplayLink DisplayPorts support up to 4K@60Hz. Gaming and HDCP playback not supported.
TOTU Docking Station provides: SuperSpeed USB 3 0 (5Gbps), from host laptop to triple displays, Gigabit Ethernet, audio input/output, three USB 3 0 ports, two USB 2 0 ports, one USB C 3 0 ports(data transfer and power delivery).
Package: TOTU Dock, 60W(20V 3A)DC Power Adapter(power and charge a supported system without the need for OEM charger), USB-C cable, user manual. If you have any questions, please contact us through Amazon, we will reply within 24 hours.