THIS ITEM IS AN OPEN BOX UNIT THAT WAS USED ONLY SLIGHTLY AS AN IN HOUSE DEMO UNIT. IT SHOWS NO SIGNS OF WEAR. THIS ITEM ARE BEING SOLD "AS IS" AND HAVE BEEN FACTORY DEFAULTED, THOROUGHLY CLEANED AND MAY SHOW SIGNS OF NORMAL USE. TESTED, ARE GUARANTEED TO ARIVE NOT DOA. AND MAY SHOW SIGNS OF NORMAL USE. THESE PHONES REQUIRE A KNOWLEDGABLE VOIP TECHNICIAN FOR PROVISIONING TO A COMPATIBLE VOIP SERVER/SERVICE. WE INCLUDE GOUND SHIPPING TO ANYWHERE WITHIN THE CONTINENTAL US 48 STATES. WE DO NOT SHIP TO AK, HI, CANADA, A POST OFFICE BOX OR ANY OFF SHORE ADDRESSES.WE ARE INCLUDING GROUND SHIPPING TO ANYWHERE WITHIN THE US48 CONTINENTAL STATES. WE DO NOT SHIP TO AK, HI, CANADA OR ANY OFFSHORE ADDRESSES. THIS ITEM IS GUARANTEED TO ARRIVE NOT DOA ANDWE WILL NOT ACCEPT RETURNS FOR ANY OTHER REASON THAN DOA.